This Privacy Policy explains how Blossom Atelier processes personal data in connection with its florist workshop services, including wedding bouquets and event decoration, website inquiries, consultations, quotes, bookings, delivery, and setup.
Depending on your location and the applicable law, you may have rights relating to your personal data, including access, correction, deletion, restriction, objection, and portability. You may also have the right to lodge a complaint with the competent supervisory authority.
To exercise a privacy right, provide enough information for us to identify the relevant data and assess the request. We may refuse or limit a request where the law permits, including where retention is required or where the request would affect the rights of others.
Personal data is retained for the period necessary to handle inquiries, prepare quotes, manage bookings, complete services, maintain business records, and meet legal obligations. When data is no longer needed, it is deleted, anonymised, or archived in a limited form where retention is required by law.
The current version applies from the date it is published on the website. If changes are material, we will take reasonable steps to draw attention to them before they take effect.
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate design details, manage payments, deliver and set up arrangements, maintain business records, improve website performance, and comply with legal obligations.
We may disclose personal data to trusted service providers that support website hosting, communications, payment processing, record keeping, and similar operational functions. Where event work requires it, limited information may also be shared with delivery or setup partners acting on our instructions.
We may share personal data with public authorities, courts, or other recipients when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or establish, exercise, or defend legal claims.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps before entering a contract, legal obligation, legitimate interests, or consent where needed. We limit processing to what is relevant for inquiries, bookings, event planning, delivery, setup, and related administration.
Where applicable, you may request access, rectification, erasure, restriction, objection, and data portability. You may also withdraw consent where processing relies on consent, without affecting prior lawful processing.
We may process identification and contact details, event and order information, communication content, consultation notes, payment-related records, and technical data such as device and usage information. For wedding and event projects, we may also process preferences about style, colours, timing, venue details, and delivery or setup instructions.
We receive data from contact form submissions, phone or appointment inquiries, consultation discussions, quote and booking requests, payment interactions, and messages exchanged during planning. We may also obtain limited technical data automatically when the website is used.
Cookies may include essential cookies that support core site functions, preference cookies that remember settings, and analytics cookies that help us understand how the site is used. Where required, non-essential cookies are used only with appropriate consent or browser-based control.
Users may block or delete cookies through their browser, and some browsers allow preferences to be set for different cookie categories. If cookies are disabled, parts of the website may not function as intended.
